Peoplecert ITIL-4-Specialist-High-velocity-IT Study Test - ITIL-4-Specialist-High-velocity-IT Exam Score

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q84-Q89):

NEW QUESTION # 84
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
B. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
D. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

Answer: D

NEW QUESTION # 85
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

A. Onboarding customers to existing services
B. Analyzing potential customer patterns of business activity
C. Reviewing past customer satisfaction surveys
D. Setting service level expectations with potential customers

Answer: B

NEW QUESTION # 86
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A. Service relationship management
B. Service provision
C. Service consumption
D. Service offering

Answer: A

NEW QUESTION # 87
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By simplifying the new application to make it identical to the old one
B. By creating strict policies to enforce the use of new features
C. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
D. By limiting user access to only the new features of the application

Answer: C

NEW QUESTION # 88
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes
B. Customer satisfaction feedback should be mapped to service provider outcomes
C. Service performance metrics should be mapped to customer outcomes
D. Return on investment (ROI) should be mapped to customer outcomes

Answer: C

NEW QUESTION # 89
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Peoplecert ITIL-4-Specialist-High-velocity-IT Study Test - ITIL-4-Specialist-High-velocity-IT Exam Score

ITIL-4-Specialist-High-velocity-IT Exam Score | ITIL-4-Specialist-High-velocity-IT Useful Dumps

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q84-Q89):

Pass Guaranteed Perfect Peoplecert - ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam Study Test