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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 6	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 7	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 8	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

A. Product
B. Maintenance plan
C. Text
D. Registered product
E. Warranty

Answer: A,B,D

NEW QUESTION # 48
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add a reference to a service contract
B. Add a reference to an account
C. Use email as a response to a ticket
D. Add an account team member

Answer: A,B

NEW QUESTION # 49
Which object can you assign to a ticket template when you are using maintenance plans?

A. Service category
B. Registered product
C. Reference date
D. Maintenance plan condition

Answer: A

NEW QUESTION # 50
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Use fine-tuning to manage the numeric range for contracts
B. Activate Create Contracts in the Detail view
C. Activate Service Contract Management in scoping
D. Use fine-tuning to activate Service Contract Management

Answer: C,D

NEW QUESTION # 51
Which of the following elements can you configure for the object ticket using the fine-tuning function?

A. Skills
B. Milestones
C. Parties involved
D. Ticket routing

Answer: B,C

NEW QUESTION # 52
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C_C4H51_2405 Valid Test Tips - New C_C4H51_2405 Test Test

SAP C_C4H51_2405 Exam Syllabus Topics:

New C_C4H51_2405 Test Test & Exam C_C4H51_2405 Pass Guide

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q47-Q52):